Privacy Policy

Last updated: August 26, 2026

At LVSHUYE BONSAI, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit LVSHUYEBONSAI.COM, purchase our products, contact us, subscribe to our communications, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order information, such as products purchased, order history, returns, refunds, and transaction details.
Payment information, which is generally processed securely by our payment providers. We typically do not receive or store complete payment card details.
Account information, if you create a customer account.
Communications, including messages, inquiries, reviews, feedback, or other information you provide to us.
Device and usage information, such as IP address, browser type, device information, pages viewed, referral source, and interactions with our website.
Marketing information, including your communication preferences and interactions with our emails or advertising.

We do not intentionally collect personal information that is unnecessary for providing our products and services.

2. How We Collect Information

We collect personal information:

directly from you when you place an order, create an account, contact us, submit a form, leave a review, or subscribe to communications;
automatically through cookies and similar technologies when you use our website;
from service providers that help us operate our store, process payments, fulfill orders, prevent fraud, analyze website performance, or provide advertising services;
from social media or other platforms when you interact with LVSHUYE BONSAI through those services.

3. How We Use Personal Information

We may use your personal information to:

process and fulfill orders;
arrange shipping and delivery;
process payments, returns, and refunds;
provide customer support;
create and manage customer accounts;
communicate with you about orders or inquiries;
improve our website, products, and customer experience;
detect and prevent fraud, security incidents, and misuse;
comply with legal, tax, accounting, and regulatory requirements;
send marketing communications where permitted by law;
measure advertising and website performance.

Where required by applicable law, we process personal information based on one or more legal grounds, including performance of a contract, compliance with legal obligations, our legitimate interests, and your consent.

You may withdraw your consent at any time where processing is based on consent.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, and, where permitted, provide relevant advertising.

Cookies may include:

Necessary cookies required for checkout, security, account access, and basic website functions;
Analytics cookies used to understand how visitors use our website;
Functional cookies used to remember preferences such as language or region;
Advertising cookies used, where permitted, to measure and personalize advertising.

Where required by law, non-essential cookies will only be used after obtaining appropriate consent.

You can manage available cookie preferences through our website's cookie or privacy settings. Blocking certain cookies may affect some website functions.

5. Shopify and Other Service Providers

Our online store is powered by Shopify.

Shopify and other service providers may process personal information as necessary to host our store, provide checkout services, process transactions, prevent fraud, improve performance, and provide other services used by LVSHUYE BONSAI.

We may also use service providers for:

payment processing;
shipping and order fulfillment;
website hosting and infrastructure;
analytics;
email and customer communications;
advertising and marketing;
fraud prevention and security;
customer support.

These providers may process personal information only as permitted by applicable law and according to their respective privacy obligations.

Depending on the Shopify features and services enabled on our store, Shopify may also process information about your interactions with our website for its own permitted purposes.

6. How We Disclose Personal Information

We may disclose personal information to:

Shopify and other technology providers;
payment processors;
shipping and logistics providers;
analytics and advertising providers;
professional advisers where reasonably necessary;
government authorities or regulators when legally required.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.

We do not disclose personal information to unrelated third parties for purposes that are inconsistent with this Privacy Policy.

7. Advertising, Sale and Sharing of Personal Information

We do not sell personal information for monetary consideration.

However, some privacy laws may define certain disclosures involving targeted or cross-context behavioral advertising as a “sale,” “sharing,” or similar activity.

Where these laws apply, you may have the right to opt out through our cookie/privacy settings or our Data Sharing Opt-Out page.

We will not discriminate against you for exercising applicable privacy rights.

8. Marketing Communications

If you choose to receive marketing emails from LVSHUYE BONSAI, we may send you information about products, bonsai content, promotions, or other updates.

You may unsubscribe at any time by using the Unsubscribe link included in our marketing emails or by contacting us.

Transactional communications relating to orders, payments, shipping, security, or customer service are not considered marketing communications.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

the duration of our relationship with you;
order and transaction records;
tax, accounting, and legal requirements;
fraud prevention and security needs;
potential or actual legal claims.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses secure technologies, including HTTPS encryption.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. International Data Transfers

Because LVSHUYE BONSAI operates an international website and uses global service providers, your personal information may be processed or stored in countries or regions other than where you live.

Where required by applicable law, we use recognized legal mechanisms and appropriate safeguards for international transfers of personal information, which may include adequacy decisions, contractual safeguards, or other lawful transfer mechanisms.

12. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

request access to your personal information;
request correction of inaccurate information;
request deletion of personal information;
request restriction of certain processing;
object to certain processing;
request a portable copy of certain information;
withdraw consent where processing is based on consent;
opt out of certain targeted advertising, sale, or sharing activities;
lodge a complaint with an applicable data protection authority.

Certain rights may be subject to legal limitations or exceptions.

We may need to verify your identity before completing a privacy request.

To exercise your privacy rights, contact us at info@lvshuye.com.

13. Automated Processing

We and our service providers may use automated systems to help detect fraud, protect transactions, improve website functionality, or personalize services.

We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on you unless permitted by applicable law and appropriate protections are provided.

14. Children's Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where required, delete the information.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or services.

Their privacy practices are governed by their own policies. LVSHUYE BONSAI is not responsible for the privacy practices or content of independent third-party services.

We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or legal requirements.

The current version will be published on this page with an updated Last updated date.

Where required by law, we will provide additional notice of material changes.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your personal information is handled, please contact:

LVSHUYE BONSAI
Website: LVSHUYEBONSAI.COM
Email: info@lvshuye.com

If applicable law requires additional contact information for the data controller, data protection representative, or other responsible entity, that information will be provided as required.